Support

How can we help? Contact us anytime via email.

  • Email: support@flicharge.com
  • Questions: Contact Us
  • There is a $1 charge on my bank statement - what’s that about?
    Awesome question! Don’t worry, that $1 is merely a holding charge. As soon as your order is shipped out, you will be charged for exactly the total of your order, and that $1 will drop off immediately. It's just your bank talking to our bank saying 'Yup, this is a valid account.' 
  • How do I use my redemption code?
    Upon checking out you will see a place to enter your promo code
  • I see 'Stripe' on my bank statement - what’s that?
    Stripe is one of our payment partners. In some cases, you might see 'Stripe' (or a variation of Stripe) on your credit card statement for the first 24 hours. Within a day, FLI Charge should appear on your statement in its place. If you have any questions or concerns about this, just reach out and we can help confirm your order!
  • What forms of payment do you accept?
    We accept Visa, Mastercard, American Express and Discover as well as PayPal.
  • What is your return policy?
    We love the products we’ve made, and we think you will too. If you find that you're unhappy for any reason, just let us know so that we can help you return your products within 30 days of receipt for a full refund. 
  • How do I change or cancel my order?
    We try to fill and send your order as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. That being said, you are always welcome to reach out to our Customer Experience team and we'll do our best to get you taken care of.
  • Where do you ship?
    We ship FLI Charge anywhere in the world and have Type A, C, G & I power adapters available to ship with the FLIway 40s
  • How long will my order take to arrive?
    5-7 business days when you choose standard shipping.
  • How will my order be shipped? How much is shipping?

    ShipBob, our third party logistics company, works with all of the major carriers, including FedEx, UPS, DHL and USPS, and will determine the optimal way to get your FLI Charge products to you as soon as possible. Shipping rates vary depending on the size of your order and where it is being sent. Shipping is free within the United States and $10 everywhere else.